Commercial Insurance
9 posts
AI Agents in Insurance Workflows: What Regulators Should Know
AI agents are already in insurance workflows. Where they operate, where accountability gaps live, and what oversight should look like.
Why Autonomous AI Agents Won't Work in Insurance (And What Will)
Fully autonomous agents won't work in insurance. The path forward is constrained agents on shared infrastructure — and the constraints are the feature.
What Is Authorization Chain Infrastructure, and Why Does Commercial Insurance Need It?
A framework for verifying not just who someone is, but what they're authorized to do, who granted that authority, and whether it holds up to audit.
Surplus Lines Authorization Explained
Surplus lines insurance has a layered regulatory framework. A guide to who's authorized to do what, where the pain points live, and what's changing.
Credential Verification in Commercial Insurance: A Landscape Review
Several vendors verify producer credentials. None solve the full problem. A landscape review of what exists, what works, and what's missing.
2025 Commercial Insurance Operations Survey: The Email and Spreadsheet Industry
We surveyed 30 commercial insurance professionals on data exchange, endorsements, and claims. How the industry actually runs in 2025 — and what's broken.
Why Every ACORD Digitization Attempt Has Failed
Two decades of ACORD digitization, almost no structural change. The reasons go deeper than technology — and explain what comes next.
Insurance Is Ready for Its Flexport Moment
Every major industry eventually gets its coordinating infrastructure. Insurance is the last $100B industry running on email and spreadsheets.
How the Hard Market Broke Commercial Insurance Operations
In 2019, one carrier might write $400M on a single risk. Today that risk is split across 40 carriers writing $10M each. The workflow never adapted.